Registered Office: Blake House, Bath Street, Bakewell, Derbyshire, DE45 1BX. Registered in England and Wales No: 6368581. Data Protection Act Registration No: Z1094485

Tel: 01629 813897 | Fax: 01629 813390 | E-mail: enquiries@baslowinsurance.co.uk

Accepting our Terms of Business

By asking us to quote for, arrange or handle your insurances, you are providing your informed agreement to these Terms of Business. We draw your particular attention to:

• The section headed ‘Use of personal data’, specifically the paragraph explaining how ‘sensitive personal data’ will be used and the subsection headed Credit Checks.
• The section headed ‘handling money’, which explains the terms for handling client money in a non-statutory trust account.

For your own benefit and protection, you should read these terms carefully. If you are unsure about any aspect of our Terms of Business or have any questions regarding our relationship with you, please contact us at the above address.

The Financial Conduct Authority

Baslow Insurance Services Limited is authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services Register number is 473021.

Our permitted business is introducing, advising, arranging, dealing as agent and assisting in the administration and performance of general insurance contracts and credit broking in relation to insurance instalment facilities.

You may check this on the Financial Services Register by visiting the FCA’s website, www.fsa.gov.uk/register/ or by contacting the FCA on 0800 111 6768.

Our service

Helping you to decide

Our role is to advise you and, after we have assessed your needs, to make a suitable recommendation.

Quotations are valid until the date cover commences up to a maximum of 30 days, unless otherwise stated. Specimen policy wordings are available upon request.

We will not provide further advice or recommendations following the arrangement of insurance cover, unless you notify us of a material change of circumstances or formally request that we review your insurance arrangements. At renewal, unless we give you a quote for cover with an alternate insurer, we will not offer advice or make recommendations (unless you request this during the renewal process).

We will not in any circumstance guarantee the solvency of any insurer.

The capacity in which we act for you

Commercial Customers

In providing our service, we may sometimes act as an agent of the insurer. We will confirm the capacity in which we will act for you before undertaking any relevant transactions on your behalf.

Our product range and the range of insurers used

We select personal and commercial insurances from a range of insurers, but for certain products we only select products from a limited number of insurers or only offer products from a single insurer. We will give you further information about this before we finalise your insurance arrangements.

Where we select products from a limited number of insurers you may ask for a list of the insurers we deal with for these products.

If we propose using another intermediary to help place your business, we will confirm this to you in good time before any arrangements are finalised.

Complaints and compensation

We aim to provide you with a high level of customer service at all times but, if you are not satisfied, please contact the Complaints Manager, Rachel Saunders, either in writing to Baslow Insurance Services, Blake House, Bath Street, Bakewell, Derbyshire, DE45 1BX, by telephone, the number is 01629 813897, or by e-mail to enquires@baslowinsurance.co.uk.

When dealing with your complaint, we will follow our complaint handling procedures; a summary of these procedures is available on request. If you are still not satisfied, you may be entitled to refer the matter to the Financial Ombudsman Service (FOS). For further information you can visit FOS website www.financial-ombudsman.org.uk.

Access to the FOS is available for complainants coming within one of the following categories at the time we receive the complaint:

• Consumers (private individuals acting for the purposes which are wholly or mainly outside that individuals trade, business, craft or profession).

• Businesses employing fewer than 10 persons and with a turnover or annual balance sheet total not exceeding 2 million Euro’s.

• Charities with an annual income of under £1 million.

• Trustees of a trustwith a net asset value of under £1 million.

We are covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. If you are eligible to claim from the FSCS, compensation is available as follows:

• Insurance advising and arranging is covered for 90% of the claim, without any upper limit

• For compulsory classes of insurance (such as Third Party Motor or Employers Liability), insurance advising and arranging is covered for 100% of the claim without any upper limit

Further information about compensation scheme arrangements is available from the FSCS on 0800 678 1100 (freephone) or 020 7741 4100 or www.fscs.org.uk.

Payment for our services

We normally receive commission from insurers or product providers. On request, we will be pleased to provide information about any commission received by us in the handling of your insurances and arranging your instalment facility. In particular we will remind our Commercial Customers, in good time before the conclusion of each insurance contract or upon renewal, that you are entitled at any time to request information regarding any commission which we may have received from underwriters as a result of placing your insurance business.

We also charge you for handling your insurances as follows:

• Consumer New Business - £5.00

• Commercial New Business - £10.00

• Mid Term Amendments - £10.00

• Cancellations - Up to the full amount of commission retained

• Duplicate Documentation - £5.00

• Consumer Renewals - £5.00

• Commercial Renewals - £10.00

• Payment by Credit Card - 2% of the total amount payable

You will receive a quotation which will tell you the total price to be paid, and which identifies any fees, taxes and charges separately from the premium, before your insurance arrangements are concluded

We also draw your attention to the sections headed ‘Cancellation of insurances’ and ‘Ending your relationship with us’.

Handling money

We are authorised to control client money. Premiums due on policies arranged by us are paid directly to BBPS Ltd who are authorised to hold client money on behalf of our customers.

BBPS Ltd is authorised and regulated by the Financial Conduct Authority under No 307079 and is registered in England and Wales, Registered No 04659849.

Registered Office: 5 Old Broad Street London EC2N 1AD, Data Protection Registration No. Z8122399. In most cases BBPS Ltd have arrangements with insurance companies on a ‘Risk Transfer’ basis. This means that BBPS Ltd act as agents of the insurer in collecting premiums and handling refunds due to clients as well as transfer of claim monies.

In these circumstances such monies are deemed to be held by the insurer(s) with which your insurance is arranged. You will be notified if Risk Transfer does not apply and such monies will then be held by BBPS Ltd in a Non-Statutory Trust account pending payment. The establishment of the Non-Statutory Trust account follows the rules which the FCA introduced to protect money held by authorised intermediaries. However, you should be aware that, under the Non-Statutory Trust account rules, we are permitted to use such monies temporarily held to advance credit to clients generally. A copy of the Deed of Trust is available on request or may be inspected at our premises during normal office hours. If you object to your money being held in a Non-Statutory Trust account you should advise us immediately. Otherwise, your agreement to pay the premium together with your acceptance of these Terms of Business will constitute your informed consent to BBPS Ltd holding your money in a Non-Statutory Trust account. Interest earned on Client Money and/or Insurer Money held by BBPS Ltd is retained by BBPS Ltd.

BBPS Ltd must receive payment by cheque, credit or debit card or be in receipt of a completed Direct Debit Mandate (with deposit where requested) drawn on a bank or building society or UK financial institution account in the policyholder’s name and before cover commences unless BBPS Ltd agree otherwise in. For payments made by credit card a 2.00% administration charge may apply to the amount paid to cover the card issuer’s levy. If we agree for BBPS Ltd to accept payment from someone other than the policyholder then this may risk the enforceability of the policy. BBPS Ltd do not accept payment in the form of cash i.e. currency of any sort or by postal order or banker’s draft or building society cheque. However, a bankers’ draft or building society cheque showing the policyholder’s name as account holder is acceptable in payment of premium.

We and BBPS Ltd have no obligation to fund any premium, taxes or fees (if applicable) on your behalf or responsibility for any loss you may suffer as a result of cancellation of insurance cover or any other prejudicial steps taken as a result of late payment substantially attributable to you. If we decide to retain certain documents whilst awaiting full payment of premium, fees or administration charges we shall provide full details of your insurance cover and any information or documents required by law. We shall be entitled (but not obliged) without providing notice to you to set off any amounts due to us from you, against any amounts which BBPS Ltd may receive on your behalf (such as claims monies, refunded premiums and other sums). Please be aware that full or partial non-payment of a premium or default on a credit agreement may result in cancellation or lapsing of your policy. BBPS Ltd may hold both Insurer and Client money in the same bank account but when this happens insurers will have previously agreed that any claim by you on monies that are Client money will come before their claim.

Segregation of Designated Investments

BBPS Ltd may also hold separately permitted designated investments with a value at least equivalent to the money that would otherwise have been paid into a client bank account. They will be responsible for meeting any shortfall in the client money resource that is attributable to falls in the market value of a segregated investment.

Cancellation of insurances

You should make any request for the cancellation of a policy in writing and any relevant certificate of insurance must be returned to us or to the insurer concerned.

In the event of cancellation, charges for our services will apply in accordance with the Tariff of Fees above (our commission and/or fees are fully earned from the date insurance cover commences and may not be refundable in the event of cancellation, avoidance or early termination of a policy).

The terms of your policy may allow insurers to retain the premium in full or to charge short-period premiums in the event of cancellation before the policy expires.

Cooling off Period: Consumers- You have the statutory right to cancel a policy in accordance with its terms and conditions within 14 days of its conclusion, inception or renewal, or upon receipt of the policy documentation whichever is the later.

These cancellation rights do not apply to a short-term policy of less than one month’s duration or to a policy for which the performance has been fully completed. If no premium has been paid then a time on risk premium inclusive of Insurance Premium Tax (IPT) and in addition to any relevant administration costs may be charged.

Ending your relationship with us

Subject to your immediate settlement of any outstanding premiums and fees, you may instruct us to stop acting for you and we will not impose a penalty.

Your instructions must be given in writing and will take effect from the date of receipt.

In circumstances where we feel we cannot continue providing services to you, we will give you a minimum of 7 days’ notice.

Unless otherwise agreed in writing, if our relationship ends, any transactions previously initiated will be completed according to these Terms of Business. You will be liable to pay for any transactions concluded prior to the end of our relationship and we will be entitled to retain commission received for conducting these transactions, together with all fees charged by us for services provided.

Your responsibilities

You are responsible for answering any questions in relation to any proposal for insurance cover honestly and to the best of your knowledge, providing complete and accurate information which insurers will require. This also applies to your responses in relation to any assumptions you may agree to in the process of applying for insurance cover. This is particularly important before taking out a policy but also at renewal or of if you make a mid-term amendment to your policy. If you are a commercial customer, please be reminded you are responsible for providing the complete and accurate information which Insurers require at inception, renewal and throughout the life of a policy.

It is important that you read all insurance documents issued to you and ensure that you are aware of the cover, limits and other terms that apply. Particular attention must be paid to any warranties and conditions as failure to comply with them could invalidate your policy.

You must inform us immediately of any changes in circumstances which may affect the services provided by us or the cover provided by your policy.

If you are unsure about any matter, please contact us for guidance.

Use of personal data

We will process any personal information we obtain in the course of providing our services to you in accordance with the Data Protection Act 1998. In administering your insurances it will be necessary for us to pass such information to insurers and other product or service providers which may also provide us with business and compliance support.

We may also disclose details to relevant parties, as necessary, to comply with regulatory or legal requirements. We may contact you in order to promote products or services which may be of interest to you. We will not otherwise use or disclose the personal information we hold without your consent.

Some of the details you may be asked to give us, such as information about offences or medical conditions, are defined by the Act as sensitive personal data. By giving us such information, you signify your consent to its being processed by us in arranging and administering your insurances.

Subject to certain exceptions, you will be entitled to have access to your personal and sensitive personal data.

If at any time you wish us, or any company associated with us, to cease processing any of the personal data or sensitive personal data we hold, or to cease contacting you about products and services, please write to Rachel Saunders at the above address.

Credit Checks- We and other firms involved in arranging your insurance (insurers, other intermediaries or premium finance companies) may use public and personal data from a variety of sources including credit reference agencies and other organisations. The information is used to help tailor a price, to ascertain the most appropriate payment options for you and to help prevent fraud. Any credit reference search will appear on your credit report whether or not your application proceeds. If you have any questions about this or any other matter, please do not hesitate to contact us.

Conflict of interests

Occasions can arise where we, or one of our clients or product providers, may have a potential conflict of interest with business being transacted for you. If this happens, and we become aware that a potential conflict exists, we will write to you and obtain your consent before we carry out your instructions and we will detail the steps we will take to ensure fair treatment.

Claims handling arrangements

You should take note of the required procedures in the event of a claim, which will be explained in the policy documentation. Generally, insurers require immediate notification of a claim or circumstances which might lead to a claim. We will employ due care and skill if we act on your behalf in respect of a claim.

Bribery and corruption

We have no tolerance for bribery and corruption and this policy extends throughout the company for all of its dealings and transactions. Our anti-bribery policy is updated in line with changes in law and in our business. All employees are required to comply with this policy.

Law and jurisdiction

These Terms of Business shall be governed by and construed in accordance with English Law and the exclusive jurisdiction of the English courts unless we agree with you otherwise.

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